Unified inbox
Messages from different channels enter one operation.
omnichannel customer service
Omnichannel customer service that keeps context when customers switch channels.
One queue for the team, one history for the contact and visibility for operations managers.
What changes
Being present on many channels is not enough when context and ownership remain fragmented.
See the product
From a new message to the next action, without switching tools.
Explore a simplified inbox, AI assistance and manager workflow.
Interactive demo · illustrative names and data
Sales queue
Summary and qualification
Hot lead · 12-person team · wants to centralize WhatsApp and Instagram
✦ Suggested next step: present a plan and schedule discovery
Real-time operation
Open conversations24
Within SLA91%
Waiting for a person5
Continuity
Agents understand what happened on previous channels.
Manager visibility
Volume, owners and SLA are no longer scattered.
Related solutions
WhatsApp CRM
Organize WhatsApp contacts, owners, history and next actions in a shared AI-assisted CRM.
AI customer supportUse AI for triage, summaries and suggested replies with escalation rules and an audit trail.
WhatsApp Business platformServe customers with multiple agents, queues, history, CRM and AI on a WhatsApp Business platform.
customer service softwareCentralize channels, tickets, CRM, SLA and AI in customer service software for B2B teams.
shared WhatsApp inboxAssign conversations, prevent duplicate replies and preserve history in a shared WhatsApp inbox.
AI sales assistantSummarize conversations, collect data and suggest next steps with an AI sales assistant in the inbox.
Free
Start on the free plan
2 agents and 1 channel, no card. Upgrade as your operation grows.
€0Start free
ChannelsView available integrations →
Outcomes
Outcomes TheChats.me helps your operation pursue
Workflow
How to put it into operation
Map channelsPrioritize where customers already talk to you.
Unify rulesSet queues, hours, priorities and owners.
Measure the flowTrack response, backlog and conversion by source.
Frequently asked questions
Is omnichannel the same as multichannel?
No. Multichannel means presence; omnichannel connects history and operations.
Can I start with a few channels?
Yes. Start with critical channels and expand gradually.