Automatic triage
Identify topic, urgency and queue before a human touch.
AI customer support
AI customer support that helps without hiding the human team.
Automate repetitive work, preserve context and route sensitive decisions to the right people.
What changes
AI without context produces generic replies; automation without escalation turns speed into frustration.
See the product
From a new message to the next action, without switching tools.
Explore a simplified inbox, AI assistance and manager workflow.
Interactive demo · illustrative names and data
Sales queue
Summary and qualification
Hot lead · 12-person team · wants to centralize WhatsApp and Instagram
✦ Suggested next step: present a plan and schedule discovery
Real-time operation
Open conversations24
Within SLA91%
Waiting for a person5
Assisted agents
Summarize history and prepare replies for review.
Governance
Choose when AI replies, suggests or escalates.
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Free
Start on the free plan
2 agents and 1 channel, no card. Upgrade as your operation grows.
€0Start free
ChannelsView available integrations →
Outcomes
Outcomes TheChats.me helps your operation pursue
Workflow
How to put it into operation
Connect knowledgeUse approved policies, FAQs and documentation.
Set boundariesConfigure confidence, exceptions and human handoff.
Review outcomesTrack audit history, feedback and quality.
Frequently asked questions
Does AI reply on its own?
It can reply in approved scenarios or only make suggestions. Your team sets the boundaries.
Can I review AI actions?
Yes. The workflow preserves context and an audit trail.