One history
Authorized agents share conversation and contact context.
WhatsApp for multiple agents
One WhatsApp number for multiple agents, without duplicate replies.
Every conversation enters a queue, gets an owner and keeps its history available to the authorized team.
What changes
When history is trapped on one person's phone, leads go cold, questions get repeated and managers lose pipeline visibility.
See the product
From a new message to the next action, without switching tools.
Explore a simplified inbox, AI assistance and manager workflow.
Interactive demo · illustrative names and data
Sales queue
Summary and qualification
Hot lead · 12-person team · wants to centralize WhatsApp and Instagram
✦ Suggested next step: present a plan and schedule discovery
Real-time operation
Open conversations24
Within SLA91%
Waiting for a person5
Clear ownership
Queues, owners, tags and statuses show who needs to act.
AI in the workflow
Summaries, qualification and suggestions reduce manual work while people stay in control.
Related solutions
WhatsApp CRM
Organize WhatsApp contacts, owners, history and next actions in a shared AI-assisted CRM.
AI customer supportUse AI for triage, summaries and suggested replies with escalation rules and an audit trail.
omnichannel customer serviceBring WhatsApp, Instagram, webchat, email and marketplaces into one managed inbox.
WhatsApp Business platformServe customers with multiple agents, queues, history, CRM and AI on a WhatsApp Business platform.
customer service softwareCentralize channels, tickets, CRM, SLA and AI in customer service software for B2B teams.
shared WhatsApp inboxAssign conversations, prevent duplicate replies and preserve history in a shared WhatsApp inbox.
Free
Start on the free plan
2 agents and 1 channel, no card. Upgrade as your operation grows.
€0Start free
ChannelsView available integrations →
Outcomes
Outcomes TheChats.me helps your operation pursue
Workflow
How to put it into operation
Connect the channelAdd the number and choose the responsible teams.
Structure the processCreate queues, stages, tags and SLAs.
Track revenueConnect conversations, opportunities and next actions in the CRM.
Frequently asked questions
Can several agents use the same number?
Yes. The shared inbox distributes conversations and keeps a single history.
Do I need to replace my current CRM?
Not necessarily. TheChats.me can centralize conversations and integrate with tools such as HubSpot and Pipedrive.