Product

One platform to organize support, sales and AI.

TheChats.me connects channels, CRM, tickets, automation and AI in an environment built for B2B teams.

Receive WhatsApp, Instagram, webchat, email and marketplaces in one queue with owners, tags, status and history.

Every contact has context: company, conversations, interest, source, next actions and AI-collected data.

Suggested replies, conversation summaries, lead qualification, risk detection and knowledge-based automation.

SLAs, permissions, reports, audit trail, dashboards and alerts to maintain quality at scale.

Workflow

How the flow works

1. CaptureThe lead enters from any channel and becomes a trackable conversation.

2. QualificationAI identifies intent, urgency, missing data and priority.

3. ServiceThe agent receives context, suggested replies and history.

4. ManagementManagers track SLA, volume, conversion and quality.

Stack

Instagram

Webchat

Facebook

Vinted

eBay

Amazon

HubSpot

Pipedrive

Google Ads

Stripe

API