Customer Service
Tickets organized in queues by department. Status control, SLA with alerts, CSAT and quick replies.
Queues by departmentSLA with alertsCSATQuick replies /shortcuts
The Chats Me
Everything your team needs to serve, convert and scale
Complete platform with webchat, artificial intelligence, CRM, automation, kanban and more — fully integrated.
16 Modules
8 AI actions
3 Flexible plans
One platform, all the tools
From first contact to post-sale — fully integrated.
Webchat
Embeddable widget with 2 modes (full chat or WhatsApp button) and 3 service types (bot, human, hybrid).
Visual customizationProactive rulesA/B testsCo-browsing
Artificial Intelligence
Autonomous chatbot with Knowledge Base. 8 AI actions, dynamic profile and separate assistant for the agent.
Autonomous chatbotKB with scrapingAI assistant for agentAudit trail
CRM — Contact Management
Complete contact base with custom fields, colored tags and full interaction history.
Custom fieldsColored tagsBulk import/exportContact lists
Marketing Campaigns
Bulk sending to contact lists with templates, scheduling and delivery tracking.
Message templatesSchedulingPause/resume/cancelDelivery analytics
Automation (Workflows)
Automations with triggers, conditions and actions. Enable/disable and execution history.
Ticket createdMessage receivedTransfer queueAssign agent
Task Management (Kanban)
Boards with customizable columns, checklists, comments with attachments and real-time drag-and-drop.
PrioritiesChecklistsComments with attachmentsBulk operations
Internal Chat
Communication between agents with discussion groups, direct messages and file sharing.
GroupsDirect messages 1:1File sharingUnread count
Dashboard & Reports
Real-time KPIs, period comparison, agent ranking and CSV/PDF export.
Agent rankingPerformance by queueAdvanced filtersCSV/PDF export
Notifications
In-app, email and push. Configurable preferences per event and quiet hours.
In-app, email and pushPer-event preferencesQuiet hoursBulk mark as read
Message Scheduling
Schedule sends for specific date and time. Edit or cancel pending schedules.
Schedule for date/timeEdit scheduleCancel pending
Integrations
External CRMs (HubSpot, Pipedrive) with bidirectional sync. OAuth, webhooks, Google Ads and public API.
HubSpot and PipedriveGoogle AdsInbound/outbound webhooksPublic API v1
Company Management
Company settings, agent management with roles and subscription usage monitoring.
Company settingsManage agentsRoles (enable/disable)Subscription usage
Billing & Subscription
Upgrade/downgrade with cost preview, credit system and discount coupons.
Credit systemFree trialDiscount couponsInvoice history
Security
JWT with roles (user/admin), session management, email verification and rate limiting.
Session managementPassword resetEmail verificationRate limiting
Real-time (WebSocket)
Live ticket updates, instant messages, typing indicator and online presence.
Instant messagesTyping indicatorOnline/offline presenceKanban sync
IA
8 integrated AI actions
Not just a chatbot. Real intelligence at every step of support.
01
Analyze message
Automatic triage, routing and response suggestion.
02
Suggest smart response
Contextual recommendations for agents.
03
Suggest automatic tags
Automatic categorization with confidence.
04
Qualify lead
Automatic classification: hot, warm or cold.
05
Extract contact data
Extracts information from conversations automatically.
06
Summarize conversation
Smart summaries when closing tickets.
07
QA review
Automatic quality assessment of support interactions.
08
Risk score
Churn and escalation risk prediction.
Why choose TheChats.me?
Differentials that make a real difference day to day.
AI with 8 actions
Autonomous chatbot, KB with scraping and AI assistant for agents.
Integrated Kanban
Task management with boards, checklists and drag-and-drop.
Native real-time
WebSocket for tickets, messages and live presence.
Open integrations
HubSpot, Pipedrive, Google Ads, webhooks and public API.
Complete billing
Credits, trial, coupons and invoice history.
Robust security
JWT, sessions, rate limiting and email verification.
Complete analytics
Dashboard, ranking, filters and CSV/PDF export.
Compare plans
Start free. Scale when you need.
| Free | Plus | Pro Most popular | |
|---|---|---|---|
| Agents | Limited | Expanded | Unlimited |
| AI | — | 500/200/100 ops | Unlimited |
| Knowledge Base | — | 1 KB, 2 sources | 5 KBs, unlimited |
| Workflows | — | 3 | Unlimited |
| Campaigns | — | 5/month | Unlimited |
| Public API | — | 100 req/s | 1000 req/s |
| SLA | — | 1 rule | Unlimited |
| Data retention | 7 days | 90 days | Unlimited |
| Start free | Get started | Talk to sales |
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