Customer service with AI, automation and integrated CRM
Everything your team needs to serve, convert and scale.
TheChats.me integrates webchat, artificial intelligence, CRM, campaigns, automation and kanban in a single system.
The growing company problem
If your support team is growing, you probably face:
High volume of repetitive tickets
Slow response time with no SLA
Unqualified leads
No visibility into performance
Overloaded support team
Disconnected tools
Growth increases operational cost.
Margins start to suffer.
Support + AI + Automation + CRM Integrated
TheChats.me brings 16 modules together in a single platform: from first contact to post-sale.
Smart chat widget on your site
Capture and convert visitors in real time
- 2 modes: full chat or WhatsApp button
- 3 service types: bot, human or hybrid
- Proactive rules by behavior (exit-intent, time)
- A/B tests with automatic winner selection
- Dynamic fields and custom forms
Full visual customization, co-browsing and engagement analytics.
Autonomous chatbot + 8 AI actions
AI that responds, qualifies, summarizes and analyzes every conversation
- Autonomous chatbot with Knowledge Base (site scraping)
- 8 actions: triage, response suggestion, tags, qualification, contact extraction, summary, QA, risk
- Dynamic customer profile built by AI
- Separate AI assistant for the agent
- Audit trail of all AI decisions
AI integrated from start to finish of support.
Organized tickets with SLA and CSAT
Full control over customer service
- Queues by department with business hours
- Status control: open, pending, closed, review
- SLA with violation alerts
- Customer satisfaction (CSAT) ratings
- Quick replies with shortcuts (/greeting)
Structured support with quality metrics.
Workflows with triggers, conditions and actions
Automate processes without code
Triggers
- Ticket created
- Message received
- Status changed
Actions
- Send message
- Transfer queue
- Add tag
- Assign agent
Enable/disable workflows. Execution history (success/failure).
Connect with your tool stack
CRM, ads, e-commerce and webhooks.
- External CRMs (HubSpot, Pipedrive) with bidirectional sync
- OAuth for third-party apps
- Inbound and outbound webhooks
- Google Ads — offline conversion tracking
- Public API (keys + v1 endpoints)
Conecte com:
Authentication and access control
Security built into the entire platform.
JWT with roles (user/admin)
Session management (list and revoke devices)
Password reset (email + admin)
Email verification
Rate limiting per endpoint
A model that scales with you
Start small. Scale as you grow.
| Feature | Free | Plus | Pro |
|---|---|---|---|
| AI | — | Limited | Unlimited |
| Workflows | 0 | 3 | Unlimited |
| Campaigns | 0 | 5/month | Unlimited |
| API | — | 100 req/s | 1000 req/s |
| SLA | — | 1 rule | Unlimited |
Expected impact
Companies that implement automation + AI in support see:
Ideal for
Growing companies with customer support
Support teams with 3+ agents
Teams that need integrated AI + CRM + automation
Businesses that want to scale without inflating headcount
Transform your customer service
16 integrated modules. One platform.
No credit card required. Setup in minutes.
Create your free account
Setup in minutes. No credit card required.
Frequently asked questions
Do I need a credit card to start?
No. The Free plan is 100% free, with no time limit and no credit card required.
How does AI reduce repetitive tickets?
The autonomous chatbot responds based on the Knowledge Base, which can be fed by scraping your site. AI resolves common queries before reaching an agent.
What integrations are available?
HubSpot, Pipedrive, Google Ads, Webhooks and complete public API. All with OAuth and bidirectional sync.
How long does implementation take?
Basic setup takes minutes. Install the webchat widget on your site and start receiving tickets immediately.
Is the platform secure?
Yes. JWT with roles, session management, email verification, per-endpoint rate limiting and full access control.