Your customer just messaged you. Which tab are they on?
WhatsApp, Instagram, Facebook and Email in one screen. Respond faster, lose fewer sales, and grow without hiring more.
TheChats.me brings every channel into one place. AI replies while you sleep, qualifies who's worth your time, and warns you before you lose a customer.
Every day you're losing sales without even knowing it
This happens to every team serving more than one channel:
Customer messaged on WhatsApp, you were on Instagram — they bought from your competitor
Two agents reply to the same person. The customer notices the chaos
7 tabs open, 3 phones on the desk, zero organization
Same question answered 40 times this week — manually
You don't know how many messages went unanswered today
Hot lead disappeared. Nobody knows what happened
Every message without a fast reply is a sale lost.
Your competitor is responding in under 1 minute. Are you?
One screen. Every channel. AI that catches everything.
Your team stops switching tabs and starts closing more. AI handles repetitive questions, qualifies leads, and warns you when a customer is about to leave.
Smart chat widget on your site
Capture and convert visitors in real time
- 2 modes: full chat or WhatsApp button
- 3 service types: bot, human or hybrid
- Proactive rules by behavior (exit-intent, time)
- A/B tests with automatic winner selection
- Dynamic fields and custom forms
Full visual customization, co-browsing and engagement analytics.
Autonomous chatbot + 8 AI actions
AI that responds, qualifies, summarizes and analyzes every conversation
- Autonomous chatbot with Knowledge Base (site scraping)
- 8 actions: triage, response suggestion, tags, qualification, contact extraction, summary, QA, risk
- Dynamic customer profile built by AI
- Separate AI assistant for the agent
- Audit trail of all AI decisions
AI integrated from start to finish of support.
Organized tickets with SLA and CSAT
Full control over customer service
- Queues by department with business hours
- Status control: open, pending, closed, review
- SLA with violation alerts
- Customer satisfaction (CSAT) ratings
- Quick replies with shortcuts (/greeting)
Structured support with quality metrics.
Workflows with triggers, conditions and actions
Automate processes without code
Triggers
- Ticket created
- Message received
- Status changed
Actions
- Send message
- Transfer queue
- Add tag
- Assign agent
Enable/disable workflows. Execution history (success/failure).
Connect your channels and favourite tools
Marketplaces, CRM, ads and webhooks — all in one place.
- Marketplaces: Vinted, Depop, Wallapop, eBay, Etsy, Amazon, Sellbrite
- External CRMs (HubSpot, Pipedrive) with bidirectional sync
- Google Ads — offline conversion tracking
- Inbound and outbound webhooks
- Public API (keys + v1 endpoints)
Conecte com:
Authentication and access control
Security built into the entire platform.
JWT with roles (user/admin)
Session management (list and revoke devices)
Password reset (email + admin)
Email verification
Rate limiting per endpoint
A model that scales with you
Start small. Scale as you grow.
| Feature | Free | Plus | Pro |
|---|---|---|---|
| AI | — | Limited | Unlimited |
| Workflows | 0 | 3 | Unlimited |
| Campaigns | 0 | 5/month | Unlimited |
| API | — | 100 req/s | 1000 req/s |
| SLA | — | 1 rule | Unlimited |
Expected impact
Companies that implement automation + AI in support see:
Ideal for
Businesses serving customers on WhatsApp, Instagram, Email and more
Sellers on marketplaces: Vinted, eBay, Etsy, Amazon and more
Support teams with 2 or more agents
Businesses that want to scale without growing headcount
Start today. Your competitor isn't waiting.
All your channels in one place. AI that never lets a customer go unanswered.
No credit card. Ready in 5 minutes.
Create your free account
Setup in minutes. No credit card required.
Questions everyone asks before getting started
My team already uses WhatsApp. Is it really worth switching?
You don't switch — you keep your number. WhatsApp stays active, just now inside the platform alongside Instagram, Facebook and Email. Same number, but with organization, history and AI helping.
Do I need a credit card to start?
No. Create your account, connect your channels and start responding — no card required. The free plan never expires.
How long until it's actually working?
5 minutes and your first channel is live. Training the AI with your business content takes a few more hours — and we walk you through it.
Will the AI make mistakes and upset my customers?
The AI only answers what you taught it. When it doesn't know, it hands off to a human instead of guessing. You can also review every response before turning on auto mode.
Does it work for Vinted, eBay or Amazon sellers?
Yes. Marketplace messages land in the same inbox as WhatsApp and Instagram. Reply to everything from one place — no need to open each platform separately.
What if I grow and need more?
Upgrade anytime directly in the platform — no sales call needed. Pricing scales with your team size. Cancel anytime.