AI checklist

Is your operation ready to use AI safely?

Check these items before automating replies or decisions that affect customers.

Knowledge

FAQs, policies and documentation have owners Outdated content can be identified and removed Approved answer sources are defined

Queues, ownership and priority rules are clear A human handoff path exists Sensitive and prohibited automation cases are documented

The team can audit AI replies and actions Quality is measured beyond speed Consent, retention and deletion have been reviewed

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